Privacy Policy

1. Information We Collect

Information You Provide

When you use our contact form or communicate with us, we may collect the following information:

• Full name
• Email address
• Phone number
• Project details and messages you submit
• Photos of your project you choose to upload with an estimate request (stored privately and viewed only by our team to prepare your estimate)

Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies and similar technologies:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or source
• Device type and screen resolution
• Cookie data (as described in Section 3)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and contact form submissions
• To provide estimates and information about our services
• To improve our website's functionality and user experience
• To analyze website traffic and usage patterns through analytics
• To comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Cookies & Tracking

Our website uses cookies to enhance your browsing experience and analyze site traffic. The cookies we use include:

Essential Cookies

• cookie_consent — Stores your cookie consent preferences. Expires when you clear your browser's local storage.

Analytics Cookies (with consent)

• _ga — Google Analytics cookie used to distinguish unique users. Expires after 2 years.
• _ga_* — Google Analytics cookie used to maintain session state. Expires after 2 years.

Third-Party Resources

Our website loads the following external resources which may set their own cookies or collect data:

• Google Fonts — Used to serve web fonts (Playfair Display and Raleway). Google may log font requests. See Google's Privacy Policy.
• CDN Providers — May be used to serve static assets. These providers may log request data including IP addresses.

You can manage your cookie preferences at any time using the cookie settings banner or by clicking "Cookie Settings" in the footer of any page.

4. Third-Party Services

We use the following third-party services on our website:

• Google Analytics (GA4) — We use Google Analytics to understand how visitors interact with our website. This service collects anonymous usage data including pages visited, session duration, and general geographic location. Data is processed by Google in accordance with their Privacy Policy. Analytics cookies are only loaded after you provide consent.
• Google Fonts — We use Google Fonts to display typography on our website. When you load a page, your browser connects to Google's servers to download font files. Google may collect data as described in their privacy policy.
• CDN Providers — We may use content delivery networks to serve website assets efficiently. These providers may process your IP address and request metadata.

5. Data Retention

We retain your personal information for the following periods:

• Contact form submissions — Retained for up to 2 years from the date of submission, after which they are securely deleted.
• Analytics data — Retained according to Google Analytics' standard data retention policy (default 14 months). You can learn more about Google's data retention practices in their documentation.
• Cookie consent preferences — Stored in your browser's local storage until you clear it or update your preferences.

6. Your Rights

You have the following rights regarding your personal information:

• Access — You may request a copy of the personal data we hold about you.
• Correction — You may request that we correct any inaccurate or incomplete personal data.
• Deletion — You may request that we delete your personal data, subject to any legal obligations we may have to retain it.
• Opt-out of Analytics — You can opt out of Google Analytics tracking at any time by updating your cookie preferences via the cookie settings banner, or by installing the Google Analytics Opt-out Browser Add-on.

To exercise any of these rights, please contact us using the information provided in Section 11.

7. CCPA Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know — You have the right to request that we disclose what personal information we collect, use, and share about you.
• Right to Delete — You have the right to request the deletion of your personal information, with certain exceptions.
• Right to Non-Discrimination — We will not discriminate against you for exercising any of your CCPA rights.
• Right to Opt-Out — We do not sell your personal information. If this practice changes, we will provide a clear opt-out mechanism.

To submit a CCPA request, please contact us at jermaine@mainepremierpainting.com or call (207) 515-3358. We will respond to verified requests within 45 days.

8. GDPR Rights

If you are located in the European Union or European Economic Area, you have the following additional rights under the General Data Protection Regulation (GDPR):

• Right of Access — The right to obtain confirmation of whether your personal data is being processed and to access that data.
• Right to Rectification — The right to have inaccurate personal data corrected.
• Right to Erasure — The right to have your personal data deleted (the "right to be forgotten").
• Right to Restrict Processing — The right to request that we limit the processing of your personal data.
• Right to Data Portability — The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object — The right to object to processing of your personal data.
• Right to Withdraw Consent — The right to withdraw consent at any time where we rely on consent to process your personal data.

Our legal basis for processing your data includes: consent (for analytics cookies), legitimate interest (for responding to your inquiries), and compliance with legal obligations.

To exercise any of these rights, please contact us at jermaine@mainepremierpainting.com. We will respond within 30 days of receiving your request.

9. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at jermaine@mainepremierpainting.com so we can take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Effective Date" at the top of this page.

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: jermaine@mainepremierpainting.com
• Phone: (207) 515-3358
• Website: mainepremierpainting.com